Planning a custom build is an exciting milestone for any passionate cyclist, but it can be daunting if you're not sure where to start. From model selection, sizing, componentry, and finish options, there are many details that need to be considered before placing your order. Our expert team are here to assist at every stage.
Send us an email or give us a call so we can get to know you. Let us know your ideas for your new bike and what you'd like to see included. The more information the better so don't be shy.
We'll respond to your enquiry within 24 hours and answer any immediate questions you may have. We then arrange a meeting either in store or over the phone/web to discuss component options best suited to your needs. After the consultation we'll email you quotes for each options and estimate lead times.
An advantage of a custom build is that it fits like a glove from the very first ride. For local customers, we conduct bike fitting in store to select frame and component sizes. For interstate or international customers we can model off existing bikes or direct you to professional fitters in your area. We provide every customer with personalised reports and CAD drawings of their bike fit.
By this stage we've had multiple consultations with our customer discussing a myriad of different component configurations. Customers will usually take some time to go over each option, whittling the list down before deciding on their dream 'build kit'. Once they confirm their build kit, we'll provide and updated invoice and expected delivery date.
Once you're ready to move ahead, we ask for a 30% deposit to secure your order. We then begin sourcing any components required and prepare for your build. We keep in regular contact and provide updates when available so you know how we're progressing.
This is where the fun starts! After all components have been received we will build your bike. Once complete, we will arrange a photo shoot in our studio so you can see your new ride prior to delivery.
For local customers we will arrange a time for you to collect your new bike from our store. For interstate or overseas customers we carefully and securely package your complete bike and dispatch with our freight forwarders after balance payment is received.