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    • Shipping & Return Policy

    Shipping Policy

    At Bossi Bicycles, we strive to provide a seamless and reliable shipping experience for our customers worldwide. Below are the details of our shipping policy to ensure transparency and set clear expectations.

    Worldwide Shipping

    We offer free worldwide shipping on all orders. Your order will be shipped securely via DHL, FedEx, or UPS at no additional shipping cost to you.

    Please note: Duties and taxes are not included and remain the responsibility of the customer. These costs vary by country and can be significant. Before purchasing, we recommend contacting us directly or using DHL’s GTS service to estimate your landed cost.

    If you choose to return your order, duties and taxes paid by you are non-refundable.

    Delivery Timeframes

    Our estimated delivery times vary depending on your location and the customs clearance process in your country. Generally, orders are delivered within 5–7 business days from the date of dispatch. While we make every effort to meet these timelines, delays may occur due to customs processing or other unforeseen circumstances beyond our control.

    Dispatch Process

    For in-stock items, we aim to dispatch your order within 24 hours of confirmation. If an item is out of stock, we will contact you promptly to provide an estimated lead time and discuss potential alternatives if required. Full builds require 4-6 weeks to assemble however this can vary depending on component availability. 

    Shipping Providers

    We partner with industry-leading logistics providers, including DHL, FedEx, and UPS, to ensure reliable and secure delivery of your order.

    Packaging and Responsibility

    We take exceptional care in packaging our products to ensure they arrive in good condition. However, we cannot accept responsibility for damages incurred during transit. If you would like additional peace of mind, we offer the option to purchase shipping insurance through the carrier. This insurance will cover any damage or loss that occurs during transit and is available at an additional cost. Please let us know if you would like to add this to your shipment.

    Tracking and Shipment Updates

    Once your order has been dispatched, you will receive a tracking number to monitor your shipment’s progress and receive real-time updates. If you have any questions about tracking your package, please don’t hesitate to contact us.


    Return Policy

    At Bossi Bicycles, we want you to be fully satisfied with your purchase. If for any reason you need to return a product, we’ve outlined the steps and conditions for returns below.

    Eligibility for Returns

    To be eligible for a return, the item must meet the following criteria:

    • Condition: The product must be unused, in new condition, and in its original packaging (if applicable).

    • Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required to initiate a return.

    • Return Period: Returns must be requested within 30 days from the date of delivery.

    Please note, certain items may be ineligible for return due to health and safety regulations (e.g., accessories like helmets, saddles, or safety gear once used) or custom-built products.

    Non-Refundable Items

    Some products are non-refundable due to their nature, including:

    • Items that have been used, damaged, or altered.

    • Personalized or custom-built products, including complete bicycles.

    • Deposits for complete bicycles.

    • Gift cards or promotional items marked as non-returnable.

    Return Process

    If you wish to return an item, please follow these steps:

    1. Contact Us: Reach out to our customer service team via email or phone to initiate your return request.

    2. Provide Documentation: Provide proof of purchase and relevant details about the item (e.g., reason for return, condition, etc.).

    3. Return Authorization: Once we approve your return, we will issue a Return Authorization (RA) number and instructions for returning the product.

    Return Shipping

    • Customers are responsible for the cost of return shipping unless the product is defective or we made an error with your order.

    • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

    Duties & Taxes on Returns

    • As duties and taxes are the customer’s responsibility at the time of purchase, these amounts are non-refundable in the event of a return.

    • If you are returning a product internationally, you may also be responsible for any re-import duties, taxes, or fees charged when shipping the item back to us.

    Condition of Returned Products

    Returned products must be:

    • In their original, unused condition.

    • In the original packaging (including all accessories and parts).

    • Free from damage or signs of wear.

    We reserve the right to refuse a return if the product shows signs of use beyond what is necessary to inspect the item.

    Refunds and Store Credit

    • Once your return is processed and accepted, we will issue a refund to your original payment method, minus shipping charges and any applicable fees.

    • Refunds typically take 5–7 business days to process once the return has been received.

    • Alternatively, we can issue store credit for the full value of the returned product (excluding shipping costs, duties, and taxes).

    Exchanges

    If you’d like to exchange an item for a different product, you may either:

    • Return the original product as outlined above and place a new order for the desired item, or

    • Contact our customer service team to check if we can facilitate an exchange directly.

    Exchanges are subject to availability, and customers are responsible for any return shipping charges.

    Defective or Damaged Products

    If you receive a defective or damaged product, please notify us within 7 days of receiving your order. In such cases, we will cover the return shipping cost and provide a replacement at no additional cost. See our warranty page for more details.

    International Returns

    For international customers, the return process remains the same, but please be aware:

    • Customers are responsible for both return shipping charges and any applicable customs duties or taxes when sending items back.

    • Refunds for international returns will be issued in the original purchase currency, and exchange rate fluctuations may affect the final amount refunded.